Health and Safety
Santa’s Wonderland is a large outdoor venue with acres and acres of Texas Christmas Celebrations! For 2020, we’ve doubled the park’s walkable space with 10 additional acres that includes a new walkable trail of lights, a new outdoor ice skating arena, and many other new outdoor attractions. Due to the changing guidelines associated with COVID-19, it is difficult to know the exact impact that we will have across our entire season. Even though we are largely outdoors, we are strategically planning to help accommodate any government mandates that may be active during our season to help create a safe place to enjoy your Texas Christmas Experience.
In addition to doubling the size of the park, we have taken additional steps including but not limited to: extending opening hours for select dates of our season, socially distanced hayrides, private VIP Horse and Carriage rides, redesigned line queues, increased sanitation protocols, employee health screening and temperature checks, expanded outdoor seating and tables, easily accessible hand sanitizer stations across the park, new reservations for various attractions, touchless ticketing, touchless food ordering, and daily parking limitations.
All employees at Santa’s Wonderland with the exception of socially distanced performers will be wearing masks during the 2020 season. Masks are highly recommended. Based on current Government mandates, guests are required to wear masks while inside Santa’s Wonderland buildings or buses (unless eating or drinking or under 10 years of age) and when social distancing is not feasible. We recommend having a mask or face covering on hand in case you wish to shop or enjoy these indoor spaces.
Although these items may be subject to change during our season as mandates change, we are working to determine our best plans of action that are in line with guidance from our local government and health officials! For planning your trip, we recommend checking out our Attendance Meter!
As you approach your visit with us, we recommend checking back or reviewing this page to get up to date with any changes we have made. See our current policies and procedures below:
Our Promise as a Texas Business
Welcome to Santa’s Wonderland! At Santa’s Wonderland, the health and safety of our guests remain of paramount importance to us! Santa’s Helpers are rising up to meet health and safety challenges presented by COVID-19. To ensure everyone’s safety, as we all enjoy some Texas Christmas Celebrations, we ask that together we make the following promises to one another:
Our Promise to You
We will elevate cleanliness standards throughout the park and include frequent sanitation of all high-touch areas and surfaces.
All unredeemed tickets purchased in 2020 will be valid to be used through our 2021 season!
All areas of our establishment will comply with appropriate social distancing guidelines.
We will be adding mobile hand sanitizing AND hand washing stations to be available to all customers and employees.
We will add over 100 outdoor patio tables and pub tables throughout the park for increased social distancing while dining.
We will adhere to all local and statewide health standards and requirements.
We will post our Promise as a Texas Business at our entrances and throughout our business so that everyone understands the steps we must all take to keep each other and our communities safe.
Your Promise to Us
If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (including a fever, cough, or shortness of breath), please help us keep everyone safe by staying home.
You agree to follow the social distancing and sanitary guidelines that have been put in place to protect you and our other guests and employees.
If you have any questions about our promise to you, please let us know and we will be happy to assist you.
From our family to yours,
Any interaction with the general public poses an inherent risk of exposure to COVID-19. People who show no symptoms can spread COVID-19 if they are infected. COVID-19 is an extremely contagious disease that can lead to severe illness and death. The CDC advises that older adults and people of any age who have underlying medical conditions are especially vulnerable to severe illness from COVID-19. By visiting Santa's Wonderland guests voluntarily assume all risks related to exposure to COVID-19. See our full Terms and Conditions for our 2020 season.